Official Website of the Wisconsin
Department of Safety and Professional Services
Department of Safety and Professional Services
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Resources
Office of Governor
Scott Walker 
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S&B EPay Internet Credential Renewal Payment Caution:
This service is not
for new applications. The people
who currently can use the
EPay service received
a renewal letter from S&B
specifically directing them to
EPay. Sending S&B hard-copy
information is part of some renewals and those
cannot be renewed online.
Also, people cannot renew online if they have not completed
required continuing education.
Link
to
the EPay renewal payment system
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Introduction
1. What electronic payment options will an EPay user have for an S&B credential renewal? GO 2. What if there is a problem with the financial transaction at USbank? GO 3. What if a usercan't make EPay work? GO 4. If you receive error messages when trying to use EPay … GO |
Step-by-Step How to Do ...
- One renewal, no address change: GO - One renewal, with an address change: GO - Multiple renewals, no address changes: GO - Multiple renewals, with address changes: GO |
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One
renewal, no address
change
First Main Screen On the first screen, http://apps.commerce.wi.gov/credential renewal, a credential holder will enter their customer identification number from the renewal letter and will select from a drop-down menu the type of credential they wish to renew online. Then the "Search" button is selected and a successful search will move to the second screen (link). Problem with search? -------- Second Main Screen On the second screen, Credential Information, EPay users provide their email address twice so S&B knows where to send confirmation email messages after the division receives a report from USbank concerning the financial processing. Also on the second screen, postal addresses can be verified or changed. Postal address change? The credential name code is composed of the first letters of the words making up the credential name. For example: JAFSC = Journeyman Automatic Fire Sprinkler Contractor; PI = POWTS Inspector. (Refer to credential names above.) People using EPay should be sure they are seeing the code for the credential they wish to renew. The amount due is the renewal fee. If the credential is expired, a late renewal fee is included in the amount due. Credential Status Codes: RNWL = Renewal, EXPR = Expired for 90 days or less (this status causes a late renewal fee to be added to the regular renewal fee. EPay cannot be used for credentials expired for more than one year.) The "Start Over" button on the Credential Information screen ends the EPay session and takes the user back to the starting screen. After entering a valid email address twice, if there is no need to change address information, the user should select "Review Cart Contents," which means they will move to the third main screen to see what the fee will be for renewing through EPay. There is a $1.50 convenience charge, in addition to the standard renewal fee and any late fee. The convenience fee is will go to USbank, not S&B. -------- Third Main Screen The third main screen, the Final Review Screen, shows the EPay user the customer information and the renewal fee that will be paid at USbank. If the information is correct, the user can select "Print This Page" for a record of the page's information. The user should then select "Continue to Payment" to go to a Final Information Screen, before going to USbank. -------- Final Note Screen On the Final Information Screen before going to USbank for processing the financial transaction, the EPay user should read the note and write down the Payment ID number. That payment ID number will be necessary if the user chooses to pay at USbank via the ACH option. (What is ACH?) Once the Payment ID number is recorded, choose the "Continue to Payment" button to go to USbank. -------- AT USbank -------- After the Transaction at USbank After completing the financial transaction, you will be returned to a "Thank-you" screen at S&B. When USbank informs S&B of the results of the financial transaction, S&B will send an email to the address the user provided early in the EPay process. |
|
One
renewal, with an address change
First Main Screen On the first screen, http://apps.commerce.wi.gov/credential renewal, a credential holder will enter their customer identification number from the renewal letter and will select from a drop-down menu the type of credential they wish to renew online. Then the "Search" button is selected and a successful search will move to the second screen (link). Problem with search? -------- Second Main Screen On the second screen, Credential Information, EPay users provide their email address twice so S&B knows where to send confirmation email messages after the division receives a report from USbank concerning the financial processing. Also on the second screen, postal addresses can be verified or changed. Postal address change? The credential name code is composed of the first letters of the words making up the credential name. For example: JAFSC = Journeyman Automatic Fire Sprinkler Contractor; PI = POWTS Inspector. (Refer to credential names above.) People using EPay should be sure they are seeing the code for the credential they wish to renew. The amount due is the renewal fee. If the credential is expired, a late renewal fee is included in the amount due. Credential Status Codes: RNWL = Renewal, EXPR = Expired for 90 days or less (this status causes a late renewal fee to be added to the regular renewal fee. EPay cannot be used for credentials expired for more than one year.) The "Start Over" button on the Credential Information screen ends the EPay session and takes the user back to the starting screen. After entering a valid email address twice, if there is no need to change address information, the user should select "Review Cart Contents," which means they will move to the third main screen to see what the fee will be for renewing through EPay. There is a $1.50 convenience charge, in addition to the standard renewal fee and any late fee. The convenience fee is will go to USbank, not S&B. Postal Address Change? First address change sub-screen On the first of two change address screens, after selecting the "Postal Address Change" button on the second main screen, an EPay user provides changes to postal mailing information S&B has on record. The fields marked with red asterisks must be completed. After entering the information, a user should choose the "Review Address" button, which will lead to a screen for reviewing the address change. Second address change sub-screen Choosing the "Review Address" button on the first address change sub-screen will lead to a screen for reviewing the address change., the user can choose "Save Address" to do that and return to the Credential Information screen, which should now show the changes entered by the user in the postal address. When S&B receives note of the changes, staff will review the changes before implementing them. After choosing "Save Address," users will be redirected to the second main screen, where they select "Review Cart Contents." That means they will move to the third main screen to see what the fee will be for renewing through EPay. -------- Third Main Screen The third main screen, the Final Review Screen, shows the EPay user the customer information and the renewal fee that will be paid at USbank. There is a $1.50 convenience charge, in addition to the standard renewal fee and any late fee. The convenience fee is will go to USbank, not S&B. If the information is correct, the user can select "Print This Page" for a record of the page's information. The user should then select "Continue to Payment" to go to a Final Note Screen, before going to USbank. -------- Final Note Screen On the Final Note Screen before going to USbank for processing the financial transaction, the EPay user should read the note and write down the Payment ID number. That payment ID number will be necessary if the user chooses to pay at USbank via the ACH option. (What is ACH?) Once the Payment ID number is recorded, choose the "Continue to Payment" button to go to USbank. -------- AT USbank -------- After the Transaction at USbank After completing the financial transaction, you will be returned to a "Thank-you" screen at S&B. When USbank informs S&B of the results of the financial transaction, S&B will send an email to the address the user provided early in the EPay process. |
|
Multiple
renewals, with no
address changes
First Main Screen On the first screen, http://apps.commerce.wi.gov/credential renewal, a credential holder will enter their customer identification number from the renewal letter and will select from a drop-down menu the type of credential they wish to renew online. Then the "Search" button is selected and a successful search will move to the second screen (link). Problem with search? -------- Second Main Screen On the second screen, Credential Information, EPay users provide their email address twice so S&B knows where to send confirmation email messages after the division receives a report from USbank concerning the financial processing. Also on the second screen, postal addresses can be verified or changed. Address change? The credential name code is composed of the first letters of the words making up the credential name. For example: JAFSC = Journeyman Automatic Fire Sprinkler Contractor; PI = POWTS Inspector. (Refer to credential names above.) People using EPay should be sure they are seeing the code for the credential they wish to renew. The amount due is the renewal fee. If the credential is expired, a late renewal fee is included in the amount due. Credential Status Codes: RNWL = Renewal, EXPR = Expired for 90 days or less (this status causes a late renewal fee to be added to the regular renewal fee. EPay cannot be used for credentials expired for more than one year.) The "Start Over" button on the Credential Information screen ends the EPay session and takes the user back to the starting screen. After entering a valid email address twice, if there is no need to change address information, the user should select "Review Cart Contents," which means they will move to the third main screen to see what the fee will be for renewing through EPay. There is a $1.50 convenience charge, in addition to the standard renewal fee and any late fee. The convenience fee is will go to USbank, not S&B. -------- Third Main Screen The third main screen, the Final Review Screen, shows the EPay user the customer information and the renewal fee that will be paid at USbank. From this third screen, EPay users can choose the "Enter Another Renewal" button to return to the start of the process while maintaining the information from the original entry. This could happen if a business is renewing credentials for a number of employees, making one payment to cover them all. Each person must have receive a renewal letter from S&B saying they are currently eligible to use EPay. Individuals wills seldom have two current eligible renewals that they would wish to pay for at one time, but it is possible. Multiple Renewals Choosing the "Enter Another Renewal" button on the third main EPay screen returns to the start of the process, where they can duplicate their steps with new information on the first and second main screens. (If the user changes their mind when they get back to the second time around on the first main screen, there will now be a link on that first screen allowing them to the screen after the Third main screen - the Final Information Screen.) During the second time around, the user follows the same steps as the first time. Enter customer ID number, select credential name, select "Search" button to go to the second main screen. On the second main screen, enter a valid email twice, review postal address information, select "Review Cart Contents" to go to the third main screen. Now the third main screen shows both sets of renewal information. After reviewing the entries, a user may again return to the first main screen by selecting the "Enter Another Renewal" button. The user could also select the "Check to Delete" box and then the "Delete Checked Item(s) button to remove a renewal set of information. If the information is correct, and no more entries are desired, the user can select "Print This Page" for a record of the page's information. The user should then select "Continue to Payment" to go to a Final Information Screen, before going to USbank. -------- Final Information Screen On the Final Information Screen before going to USbank for processing the financial transaction, the EPay user should read the note and write down the Payment ID number, or print a copy of the screen. That payment ID number will be necessary if the user chooses to pay at USbank via the ACH option. (What is ACH?) There will be one Payment ID number even if there have been multiple renewal entries. Once the Payment ID number is recorded, choose the "Continue to Payment" button to go to USbank. -------- AT USbank -------- After the Transaction at USbank After completing the financial transaction, you will be returned to a "Thank-you" screen at S&B. In the case of multiple renewals, when USbank informs S&B of the results of the financial transaction, S&B will send separate emails to the address or addresses the user provided in the EPay process. |
|
Multiple
renewals, with address changes
First Main Screen On the first screen, http://apps.commerce.wi.gov/credential renewal, a credential holder will enter their customer identification number from the renewal letter and will select from a drop-down menu the type of credential they wish to renew online. Then the "Search" button is selected and a successful search will move to the second screen (link). Problem with search? -------- Second Main Screen On the second screen, Credential Information, EPay users provide their email address twice so S&B knows where to send confirmation email messages after the division receives a report from USbank concerning the financial processing. Also on the second screen, postal addresses can be verified or changed. Postal address change? The credential name code is composed of the first letters of the words making up the credential name. For example: JAFSC = Journeyman Automatic Fire Sprinkler Contractor; PI = POWTS Inspector. (Refer to credential names above.) People using EPay should be sure they are seeing the code for the credential they wish to renew. The amount due is the renewal fee. If the credential is expired, a late renewal fee is included in the amount due. Credential Status Codes: RNWL = Renewal, EXPR = Expired for 90 days or less (this status causes a late renewal fee to be added to the regular renewal fee. EPay cannot be used for credentials expired for more than one year.) The "Start Over" button on the Credential Information screen ends the EPay session and takes the user back to the starting screen. After entering a valid email address twice, if there is no need to change address information, the user should select "Review Cart Contents," which means they will move to the third main screen to see what the fee will be for renewing through EPay. There is a $1.50 convenience charge, in addition to the standard renewal fee and any late fee. The convenience fee is will go to USbank, not S&B. Postal Address Change? First address change sub-screen On the first of two change address screens, after selecting the "Postal Address Change" button on the second main screen, an EPay user provides changes to postal mailing information S&B has on record. The fields marked with red asterisks must be completed. After entering the information, a user should choose the "Review Address" button, which will lead to a screen for reviewing the address change. Second address change sub-screen Choosing the "Review Address" button on the first address change sub-screen will lead to a screen for reviewing the address change., the user can choose "Save Address" to do that and return to the Credential Information screen, which should now show the changes entered by the user in the postal address. When S&B receives note of the changes, staff will review the changes before implementing them. After choosing "Save Address," users will be redirected to the second main screen, where they select "Review Cart Contents." That means they will move to the third main screen to see what the fee will be for renewing through EPay. -------- Third Main Screen The third main screen, the Final Review Screen, shows the EPay user the customer information and the renewal fee that will be paid at USbank. From this third screen, EPay users can choose the "Enter Another Renewal" button to return to the start of the process while maintaining the information from the original entry. This could happen if a business is renewing credentials for a number of employees, making one payment to cover them all. Each person must have receive a renewal letter from S&B saying they are currently eligible to use EPay. Individuals wills seldom have two current eligible renewals that they would wish to pay for at one time, but it is possible. Multiple Renewals Choosing the "Enter Another Renewal" button on the third main EPay screen returns to the start of the process, where they can duplicate their steps with new information on the first and second main screens. (If the user changes their mind when they get back to the second time around on the first main screen, there will now be a link on that first screen allowing them to the screen after the Third main screen - the Final Information Screen.) During the second time around, the user follows the same steps as the first time. Enter customer ID number, select credential name, select "Search" button to go to the second main screen. On the second main screen, enter a valid email twice, review postal address information, select "Review Cart Contents" to go to the third main screen. Now the third main screen shows both sets of renewal information. After reviewing the entries, a user may again return to the first main screen by selecting the "Enter Another Renewal" button. The user could also select the "Check to Delete" box and then the "Delete Checked Item(s) button to remove a renewal set of information. If the information is correct, and no more entries are desired, the user can select "Print This Page" for a record of the page's information. The user should then select "Continue to Payment" to go to a Final Information Screen, before going to USbank. -------- Final Note Screen On the Final Note Screen before going to USbank for processing the financial transaction, the EPay user should read the note and write down the Payment ID number, or print a copy of the screen. That payment ID number will be necessary if the user chooses to pay at USbank via the ACH option. (What is ACH?) There will be one Payment ID number even if there have been multiple renewal entries. Once the Payment ID number is recorded, choose the "Continue to Payment" button to go to USbank. -------- AT USbank -------- After the Transaction at USbank After completing the financial transaction, you will be returned to a "Thank-you" screen at S&B. In the case of multiple renewals, when USbank informs S&B of the results of the financial transaction, S&B will send separate emails to the address or addresses the user provided in the EPay process. |
Email this page's manager, Todd Taylor, Todd.Taylor@Wisconsin.gov or 608-267-3606
The Department of Safety and Professional Services Safety and Buildings Division is an equal opportunity service provider and employer. If you need assistance to access services or need material in an alternate format, please contact us, 608-266-3151, TDD Relay dial 711 in Wisconsin or 800-947-3529, or Todd.Taylor@Wisconsin.gov